Overview
Most agent monitoring fails because teams track vanity metrics (total requests processed) instead of actionable metrics (p95 latency, error rate by type, SLA compliance). They discover performance degradation after users complain, not before.
The Agent Performance Dashboard Framework designs monitoring systems with leading indicators that predict problems, lagging indicators that measure outcomes, and alerting rules that notify the right people at the right time.
What you get: - Performance metrics hierarchy (agent-level, workflow-level, business-level) - SLA definition and tracking methodology - Dashboard design with drill-down capability - Alerting rules with severity levels and escalation paths - Bottleneck identification methodology - Capacity planning metrics
Built for: operations teams, SRE teams, and engineering leads who need to know when agent performance is degrading — before it becomes a user-facing incident.