Chatbot Scripts
Automated support conversations
Human Handoff & Escalation Chatbot Script Prompt
Write a human handoff and escalation chatbot script that transfers customers to live agents seamlessly — with full context, correct routing, and a transition that does not make the customer repeat themselves.
Proactive Engagement Chatbot Script Prompt
Write a proactive chatbot script that initiates conversations based on specific user behavior — without being intrusive — and delivers the right message at the right moment to reduce abandonment, increase conversion, or prevent churn.
Technical Support Triage Chatbot Script Prompt
Write a technical support triage chatbot script that diagnoses issues through structured questioning, resolves common problems autonomously, and escalates complex issues with a complete diagnostic summary — so the human agent never starts from zero.
Order Tracking & Status Chatbot Script Prompt
Write a complete order tracking chatbot script that answers "where is my order?" questions instantly, handles delays and exceptions with specific responses, and reduces WISMO ticket volume without frustrating customers.
Appointment Booking Chatbot Script Prompt
Write a complete appointment booking chatbot script that collects the necessary information, confirms availability, and handles rescheduling and cancellations — without requiring the user to leave the conversation.
Cancellation & Retention Chatbot Script Prompt
Write a cancellation and retention chatbot script that identifies the real reason a customer is leaving, offers a targeted save — not a generic discount — and accepts cancellations gracefully when retention is not possible.
Sales Qualification Chatbot Script Prompt
Write a sales qualification chatbot script that identifies high-intent leads, collects qualification data conversationally, and routes prospects to the right next step — without feeling like a form disguised as a conversation.
FAQ & Knowledge Base Chatbot Script Prompt
Write a FAQ and knowledge base chatbot script that answers common questions conversationally — without making the user feel like they are reading a help article, and without deflecting every question to a human agent.
Complaint Resolution Chatbot Script Prompt
Write a complaint resolution chatbot script that de-escalates frustrated customers, collects the right information without interrogating them, and reaches a resolution — without sounding like a liability-trained legal document.
Onboarding & Welcome Chatbot Script Prompt
Write a complete onboarding chatbot script that guides new users through their first experience — with branching logic, progressive disclosure, and a tone that reduces friction without sounding like a FAQ page.