Overview
A customer churns. The post-mortem reveals: login frequency dropped 60% three months ago, they opened 4 support tickets in 2 weeks, their NPS score went from 9 to 4, and they stopped using the core feature entirely. Every signal was visible. No one was watching. The customer success team learned about the churn risk when the cancellation email arrived.
The Customer Health Score Dashboard aggregates behavioral, support, and satisfaction signals into a composite health score per account — surfacing at-risk customers weeks or months before they churn, with enough specificity to know what is wrong and what intervention to deploy.
What you get: - Multi-signal health score calculation (usage, engagement, support, satisfaction) - Account-level health trending with trajectory detection - At-risk account flagging with root cause indicators - Segment-level health distribution analysis - Intervention trigger rules (which score triggers which action) - Health-to-revenue correlation tracking
Built for: customer success teams managing 100+ accounts who cannot manually monitor every signal for every customer — where an automated health score surfaces the 10 accounts that need attention this week out of 500.