Overview
A company receives 500 documents per day: contracts, invoices, purchase orders, support tickets, compliance filings, HR requests. Currently, a human reads each one, determines the type, and forwards it to the right department. This costs 3 FTE of pure triage work. 15% of documents are misrouted and bounce between departments for days. Urgent documents sit in the general inbox alongside routine paperwork.
The Document Classification & Routing System categorizes incoming documents by type, extracts urgency signals, and routes them to the correct team automatically — handling 85%+ of documents without human intervention and flagging the ambiguous 15% for manual review with a suggested classification.
What you get: - Document taxonomy with classification rules per type - Multi-signal classification (content, structure, metadata, sender) - Confidence scoring with auto-route vs. human-review thresholds - Urgency detection and priority queuing - Routing rules mapping document types to teams - Classification accuracy measurement and feedback loop
Built for: organizations drowning in incoming documents where manual triage wastes skilled workers' time on sorting — and where misrouted or delayed documents create downstream operational problems.